Play in Period

All Ensor Guitars come with a 3-day play in period. From the time you receive your guitar, you have 3 full days to play and inspect it. If, in the highly unlikely case, you are unhappy with your guitar, you have the option to send it back. In order for your guitar to be accepted for a return and/or refund, the guitar must be in the exact same condition that it was in when it left the Ensor Guitars shop. Any alterations, damage incurred through playing, etc. will void the option for a refund/return. Once the guitar is returned, it will be inspected to confirm its condition. Guitars that have had any extremely personal touches put into them (especially non-standard inlays) are not able to be returned or refunded.

You have two options in the unlikely case of a return: You may either request a refund- minus shipping costs and deposit, or you may put the money you have already spent on this build into a new commission. In both of these cases, your custom guitar must be sold to another owner before you will receive your refund or before your new build begins. If you choose to return your guitar, the only thing I ask in return is that you explain why.

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